5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors employ security guard companies they have an image in your mind of exactly what their contract security force will look like, but also often what they get isn’t what they pictured. What we have discovered is that almost all security guard companies are capable of providing the support that property supervisors want, but also often do not because of a lack of ongoing quality management processes.
Security guard companies are unlike any seller that a property supervisor usually hires. If you employ a painter, then you can see whether they do their tasks by looking at the walls. But when you employ a security guard business, how often can you see if the protector organization is performing their job which includes running background checks and drug screenings, providing great training for your own guards, and efficiently tracking and supervising your guards. In most instances they likely are, but it is crucial to employ a system of verification and quality management to ensure that problems connected with the lack of performing these tasks don’t start to occur.
In this guide we’ll discuss five (5) easy actions to enhancing your security guard service and attaining what you picture as your perfect construction security guard.
Screen Your Guards Qualifications
In most nations, guards are mandated to have a specified amount of training before they can start working as security guards. If your state is one of those states, ensure that your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the sort of training that is being provided by your security company and inquire does it seem decent.
It is also your security guard firm performing history and drug screenings on all your guards until they send them to your property? If they are, they should be providing you with verifications. Otherwise, why?
Another excellent method to screen if the protector is a fantastic match for your house is to perform a short”interview” to get a sense of the guard and also to explain your expectations. This initial dialogue can tell you a good deal about what to expect from that shield and it provides you a chance to ask another shield if you think that it is essential.
Assess Guard Training
Although most security guard companies have an extremely thorough orientation that introduces each shield to the business itself, in many cases the shield’s orientation to his assigned land isn’t quite as complete. We call the orientation for the assigned land”Website Specific Training”. Learn What your website specific training resembles:
• Does it occur at your property?
• Who does the training?
• Just how long is each officer trained?
• Just how long can the security firm double lender?
Determine the response to each of the questions and be certain that they match what you feel is adequate. You should even think about sitting in on your security guard company’s orientation and your website specific training to get an understanding of what goes into preparing a shield to work at your property.
Review Your Guard’s Supervision
Protect supervision is one of the main factors of very good security guard support. When security companies deliver poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Deficiency of oversight also removes the chance for the protector to understand and better understand their responsibilities. When the guards are not being supervised, they start to feel that their job isn’t important and they start to see themselves as less of a part of the security group. When guards don’t feel as part of your group it typically contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract doesn’t require onsite oversight, how can your security guard firm remotely oversee its defenses? Outside of the Standard security firm field supervisor spot checks, the two methods of distant oversight that prove most successful are:
Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to make rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a distant means of tracking the guards while they are in your property. These tracking systems permit the security guard business to track the log and time the activity of these guards while they are making rounds to various areas in your property. Most Officer Tour Tracking Systems can generate reports which enable the security guard firm to quickly get an understanding of if the protector is making rounds. The property manager should also be given with an abridged version of those reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have discovered that having a system for guards to check in frequently with the security guard company provides a method of making certain that each guard is secure and alert. Using guards check-in frequently together with the security guard business, at least each 30 minutes, guards feel that their safety is important and that being awake and alert is also an important part of their job.
Inspect Your Guards
After hours inspections of your guards are almost always good ways of finding out just what is occurring with your security as you are not there. During these inspections, be sure that you ask your security guards questions about their responsibilities and duties to ensure that they understand their tasks. In reality, we suggest getting your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) with a licensed security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when selecting a security adviser be sure that the adviser isn’t really a security guard business. If so, your audit is guaranteed to turn up problems with your existing security guard business.